Case Study

 Schweizer Group Global GmbH

(Auto parts manufacturer)

Germany

Overview

Schweizer Group Global (SGG) are an established manufacturer of automotive parts for some of the world’s leading car brands. They have been established for over 150 years and thus are a recogniseable player within the German automotive industry.

SGG have recently gone through a significant restructuring aimed at bringing further efficiency to their business processes whilst looking to expand business and reduce overheads in IT. It was here that MMM Technology successfully managed to deliver immediate and extensive value by:

    • Consolidating various areas of support under one umbrella
    • Provide expertise in the identified domains
    • Streamline support by providing a single channel/Point of Contact for all end users
    • Reduce costs significantly in comparison to local and other near-shore Services Providers

Sites : Hattenhoffen, Plauen, Murrhardt, Roding, Cvrčovice (Czech Republic)

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Active MMM Services at Schweizer Group Global

Offshore IT Support

Z
End User Support
N
Level 1, Level 2, Level 3
N
Platforms & Technologies
N
Windows,
N
Linux, Barracuda
N
SAP ERP
N
Third Party Applications
Z
IT Infrastructure Support
N
Server Maintenance,
N
Virtualisation
N
VMWare
N
Hyper-x, BAR (Backup & Restore)
N
Active Directory Maintenance & Support
N
Windows Upgrades/Migration
N
Specialised hardware (through 3rd parties)
Z
End User Support
N
User Administration
N
Hardware and Software support (Windows)
N
Third Party Applications
Z
Networking
N
Firewalls
N
Routers and Switches
N
Configuration & Management
N
CITRIX
N
VLAN
N
Printing
N
Integration of Production Floor Machinery

Offshore SAP ERP Support

Support Levels

Operational (Level 1), Functional (Level 2 & 3)

SAP Modules Supported

FI, CO, HCM, SD, MM, PP

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The quality of work cannot be doubted. From start to finish, the work showed experience, commitment and clarity of approach to get the work delivered! 

Transport Industry customer, UK

In face of a difficult business requirements, the MMM Technology team worked efficiently and professionally to understand the aims, build a cost effective service to meet the needs of our business. In tough circumstances, the team's dedication and hard work was impressive and our value for money was achieved there and then!!

Food Retailer, UK

The attention to detail was impressive throughout the project to deliver our e-commerce site and although the scope of work increased significantly in the middle of the project, the MMM Technology team continued to work with a methodical approach to complete the work in time for critical marketing campaign.

Security Solutions Provider, UK

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