Case Study

  MY Order Box® Limited

(Auto parts manufacturer)

 UK

Overview

My Order Box® are a startup company working in the food retail industry. They provide their bespoke and high quality POS solution to 100+ fast food chains around UK. As their business footprint expanded rapidly in the last three quarters of 2019, they needed to focus on their business development and customer relationship management.
use development costs.

MMM Technology Limited® stepped in to help manage their Application environment through an outsourcing model:
Short Term / Immediate Value

  • Outsourced development of My Order Box® Mobile Application on both iOS and Android platforms whilst their in-house team concentrated on the core system stabilization.

Medium Term Value

  • Outsourced customer support function (Level 1 & 2)
  • Outsourced new customer on-boarding

Long Term Value

  • Complete Managed Services and DevOps
  • Outsourcing of the core development of POS Application and thereby, shifting all development and operational functions to a managed Services model.

MMM Technology Limited® have successfully allowed the customer to focus on their business growth strategy and sustainability, at less than 50% of the original in-house development costs.

Industry Sector: Food Retail, e-Commerce, POS Solution Provider

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Active MMM Services at My Order Box

Offshore Customer Support

Z

Customer Support (Level 1)

N
Level 1
N
Level 2
N
Level 3
Z

Platforms & Technologies

N
Windows
N
RoR
N
dotNet
N
iOS
N
Android
N
Xamarin
Z

Support Levels

N
Ticket based support
N
incident triage
N
incident resolution
N
user guidance
Z

Application Support (Level 2, 3)

N
Problem Management
N
bug fixing
N
enhancements
N
new developments
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The quality of work cannot be doubted. From start to finish, the work showed experience, commitment and clarity of approach to get the work delivered! 

Transport Industry customer, UK

In face of a difficult business requirements, the MMM Technology team worked efficiently and professionally to understand the aims, build a cost effective service to meet the needs of our business. In tough circumstances, the team's dedication and hard work was impressive and our value for money was achieved there and then!!

Food Retailer, UK

The attention to detail was impressive throughout the project to deliver our e-commerce site and although the scope of work increased significantly in the middle of the project, the MMM Technology team continued to work with a methodical approach to complete the work in time for critical marketing campaign.

Security Solutions Provider, UK

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